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Terms & Conditions

General Aspects

The content of this website is the property of ZAHAVIT TSHUBA FASHION S.R.L., Romanian limited liability company, with registered office in Romania, Bucharest municipality, 14 Jandarmeriei St., 1st district, registered with the Trade Register Office attached to Bucharest Court under order no. J40/12702/2020, sole tax number (CUI) 43128594, hereinafter referred to as the “Company” or “Zahavit Tshuba”

Your use of this website represents your acceptance of the Terms and Conditions section, including any subsequent updates thereto, which may occur without prior notice to this effect. If you do not agree to the provisions of this Terms and Conditions section, please do not use, or as applicable, discontinue using the www.zahavittshuba.com website.

This website presents information about the products manufactured and marketed by Zahavit Tshuba, which we ask you to read carefully.

Copyright

All components contained on the website such as information, text, images, symbols or any other materials such as web graphics, logo, design are the property of Zahavit Tshuba and are protected by the Copyright Law and the laws on intellectual and industrial property.

Any unauthorized use, including, but not limited to, copying, reproduction, use, transmission, sale, licensing or distribution of any of the above, without the written consent of the Company is punishable under applicable laws.

Placement of order

The products sold by the Company may be ordered online, through the website, by telephone at +40 748197197 or in the retail showroom located in Bucharest, 1st district, 14 Jandarmeriei St., building 2, entrance C, ground floor.

The order can be canceled within 24 hours after placing it.

For justifiable reasons, we reserve the right to accept or refuse, at our discretion, to fulfill an order from you.

In the case of orders placed online for the purchase of “ready to wear” items, you shall receive a confirmation e-mail after the order has been finalized.

In the case of orders placed for the creation of an one-off item manufactured by Zahavit Tshuba, the order is considered finalized when the purchasing customer expressly agrees to the order, after having received in advance from the Company all details and explanations regarding: materials and execution of the desired product, execution/delivery time, transportation costs and other additional costs. Once the Customer has fully understood the implications of their order and has expressly agreed to the order, the Company shall communicate the sales contract and the tax invoice relating to the order placed.

Under no circumstances shall the Buyer or the Company treat an unconfirmed order as having the value of a Contract.

Prices & methods of payment

All prices and, where applicable, the cost of delivery are expressed in RON for sales made in Romania and EUR for international sales.

The Seller shall issue to the Buyer an invoice for the goods purchased, based on the information required for the issuance of the invoice submitted in advance by the Buyer. In the case of “ready to wear” items, the Buyer may pay online, by bank card, and in the case of one-off items, by bank transfer or Paypal.

The buyer is required to bear all additional costs related to the transfer of money to the company’s account such as bank fees or exchange rate differences.

The price of the “ready to wear” items in stock shall be paid in proportion of 100% at the time of placing the order.

The price of custom manufactured items shall be paid as follows: 50% of the value of the product shall be paid in advance and shall be paid according to the instructions issued in the order, while the remaining 50% shall be paid on the date the product is finalized and ready for delivery.

The ownership over the products shall be transferred to you only after payment of all amounts due for the products, including delivery costs.

Delivery & Returns

Delivery of the products / Order execution time

The order can be delivered on the whole territory of Romania by fast courier service such as DPD Romania, Fan Courier as well as abroad by DHL, FedEx or any other express currier that we find appropriate for the safety of our products. Zahavit Tshuba shall ensure proper packaging of the order and transmission of accompanying documents in the parcel.

The delivery time of the products is 3 working days for deliveries in Romania and 5-6 working days in the rest of the world. The cost of delivery in Romania is free of charge and for international delivery ranges between 50€ for jewelry and 70€ for clothing. The international delivery may be free of charge in some situations, depending on the value of the jewelry ordered or the quantity of items purchased.

Each Zahavit Tshuba custom made jewelry is created according to the customer’s preferences and typology, and the turnaround time of custom jewelry may vary between 4 and 6 weeks, depending on the complexity of the jewelry but also the options chosen by the customer. Delivery time is also added to this timeframe, depending on where the goods will be shipped.

The “ready to wear” items in stock shall be delivered within 7-10 working days from the moment of order confirmation, except for legal holidays.

Return and exchange policy

Zahavit Tshuba products can be returned in the store, at the physical premises in Bucharest, 1st district, 14 Jandarmeriei St., building 2, entrance C, ground floor or by express courier.

In case of return or exchange by courier, the cost of transportation shall be borne entirely by the customer, according to the legal provisions in this regard.

Custom made one-off items, according to the specifications presented by the customer, cannot be returned, according to the Romanian consumer protection legislation (art. 16 lit. c of OUG 34/2014). Thus, all orders of any kind (jewlery and clothing), including ready to wear and/or custom orders which have been modified or personalised in order to match the client’s needs such as minor alterations, modifications or engravings, cannot be returned, refunded or exchanged.

Items purchased online in “ready to wear” format can be returned exclusively under the following conditions:

  1. they are returned within a maximum of 14 calendar days from receipt of the parcel and the return is accompanied by a fiscal invoice and warranty certificate;
  2. they are returned with the same services and delivery company that performed the initial transport and the costumer informs the courier of the correct address and phone number of the Company for a successful return;
  3. the item is not defective, has not been worn, is not damaged, has the original accessories attached, and shows no signs of use.In case of returning a ready to wear item that was subject to tax, duties or other clearance charges, the client shall process a claim directly with the local authorities in his country in order to receive a refund on the duties and taxes paid. Zahavit Tshuba cannot be, in any situation, held responsible for the reimbursement of such costs.
    In the case of a valid return, the value of the returned product shall be refunded within a maximum of 14 working days from the time of receipt of the parcel.
Exchange policy

In case you wish to exchange the product purchased in “ready to wear” format, the exchange can be made directly in the store or by express courier. A purchased product can only be exchanged for another product of the same or higher value, in which case you will have to pay the remaining price difference.

Processing of personal data

The personal data that you submit to Zahavit Tshuba shall be processed in accordance with the privacy policy that you can find by visiting the section www.zahavittshuba.com/privacypolicy

We remind you that it is your obligation and responsibility, as a user of this website, to provide accurate and complete data to Zahavit Tshuba which are required in order to be contacted, to be able to issue transaction documents and to deliver your order. Refusal to provide this information leads to the impossibility to process the placed orders.

Jewlery care & Warranty

jewelry care instructions

Our jewellery is made of 14K gold (58.5% pure gold) or 18K gold (75% pure gold).

Gold jewellery is composed of an alloy of precious metals, which gives the final shade of the gold color of the jewellery.

Rose gold jewellery is made by alloying pure gold with other metals, mainly copper and sometimes silver or zinc, to balance the hardness of the material.

White gold jewellery is made from an alloy of pure gold with silver, zinc or nickel and other metals, followed by rhodium plating – a precious metal from the platinum family, with a silver-white color that gives shine and light to the jewellery.

Over the years, the rhodium layer may lose some of its shine, and the yellowish color of pure gold may become visible. That is why we recommend an annual professional cleaning and washing of the jewellery at a jeweller.

It is also recommended to polish the gold, renew the rhodium layer, and check the stability of the mounted stones, once every two years.

Guide to the correct and safe use and wearing of jewellery:

  1. Wear and remove any jewellery with care, as jewellery mounts are not resistant to mechanical shock. It is recommended to wear and remove jewellery consciously and carefully so that it does not get pulled by clothes, belts, bag handles, sleeves, sweaters, etc.
  2. Each piece of jewellery should be stored separately, in a box or cloth bag, to avoid scratching the gold surface.
  3. Do not wear the jewellery during cleaning activities or when using substances containing sulphur. Contact with any chemical substance can damage gold, cause stones to fall off or cause color changes.
  4. We strongly recommend removing jewelry before going to sleep to avoid the risk of accidental damage, as jewelry can snag or deform.
  5. Avoid wearing jewellery during physical activities, such as lifting weights, pulling ropes and elastic bands, lifting heavy objects or bags that put pressure on your fingers – these can cause the jewellery to deform and bend. A piece of jewellery that has been hit or pulled can lose its shape a little even in a way that is not visible to the eye and, as a result, stones/diamonds/pearls, etc. can fall off.
  6. The falling of stones is mainly caused by the modification/curving of the shape of the gold, even if this is not visible to the naked eye. Therefore, it is recommended to be careful in case of pulling or bending a piece of jewellery and to immediately contact a jeweller to check the stability of the stones/diamonds/pearls. In any case, it is recommended to do such a check every two years.
  7. Over time, precious metals that come into contact with substances such as perfumes, salts, cleaning and cosmetic products, creams, hair products, pool water, seawater, chlorine, sulphur and others, can lose their shine and color. In most cases, jewellery can be renewed by polishing and rhodium dipping (in the case of white gold).
  8. Prolonged use causes the accumulation of dust, dirt, grease and scratches that over time hide the shine and natural beauty of jewellery. That is why it is recommended to clean and polish your jewellery once a year to bring back and enjoy the shine of diamonds, stones and gold.
  9. Regarding rose gold jewellery, in certain situations an oxidation reaction may occur between the copper present in the gold alloy and the skin (especially for those with more acidic skin, i.e. lower PH) or when exposed to sweat, heat and humidity. This reaction causes a black spot to form on the skin in the area of the jewellery, this is a natural chemical reaction and there is no reason to worry or fear that the jewellery is not made of real gold. To avoid a repeat of the case, clean the jewellery with warm water and soap and use a microfiber cloth. Avoid submerging your jewellery in sea/pool water and avoid using creams while wearing your jewellery. Jewellery should be worn after the creams have been applied and absorbed into the body.

Jewellery can also be cleaned at home by submerging it in a bowl of warm water and a few drops of dishwashing detergent for about 10 minutes, then rinsing with water and drying with a microfiber cloth. In case of oxidation (formation of black spots), you can prepare a paste of baking soda and water, which you can apply gently with a soft, clean toothbrush, then rinse and dry with a microfiber cloth.

The Company shall not be liable for any direct, indirect, contractual, extra-contractual or punitive damages of any kind whatsoever, including lost revenues or lost profit which may result from the misuse, improper handling of our products and failure to follow the instructions given in this section.

By purchasing and using our products, the costumer assumes all responsibility for ensuring safe and appropriate use, including keeping products out of reach of individuals who may misuse them.

Warranty

Each product benefits from a warranty period of 24 months from the purchase date, for manufacturing defects discovered subsequently and proved through professional expertise.

Repairs for products under warranty will be carried out free of charge within 10 working days, provided that the defect is not imputable to the consumer.

During and outside the warranty period Zahavit Tshuba disclaims any liability for incidents resulting from failure to follow jewelery care instructions, improper maintenance or use of product beyond its intended purpose.

Limited liability

Our policy is to constantly update the information published on the website, but we do not undertake any obligation in this respect.

Any subsequent updates to the content of the website may occur without prior notice to the user and as such, we recommend that you check with the representatives of the Company any information you receive from this website before it is used.

The Company shall not be liable if, for any reason whatsoever, the website does not function within a certain time frame or for a certain period of time, nor for any damages that may be caused by this incident.

Zahavit Tshuba shall not be liable for the content, quality or nature of Internet pages that can be accessed via links from the Zahavit Tshuba website. For those pages, the full responsibility lies with their owners.

Zahavit Tshuba cannot guarantee the availability in stock of all products presented and undertakes no liability for erroneous display of information regarding the availability in stock of products.

The Company shall not be liable in any way for an event of Force Majeure, i.e. any unforeseeable event beyond the control of the Company, which cannot be avoided and which would prevent the fulfillment of any of the obligations arising from these Terms and Conditions.

Consumer protection/ANPC

Certification mark

Zahavit Tshuba is authorized as precious metals and gemstones Operator by Authorization No. 11507” issued by National Authority for Consumer Protection (ANPC). This certification guarantees that each piece of jewelry respects the strictest standards of quality and authenticity.

All products purchased on thewebsite are carefully examined by the National Authority for Consumer Protection in terms of quality, weight, cut, purity, colour in order to be officially marked.

Each Zahavit Tshuba jewelry is marked by ANPC with the state trademark and bears the manufacturer’s respnsability mark, as well as the title mark for gold (750).

Disputes & Jurisdiction

Both the Terms and Conditions section and the Website Content are governed by the laws of Romania. Any incident that may arise from the provisions of these Terms and Conditions shall be settled amicably within 30 working days from the date of written notification of the issues.

In the event that the conflict has not been settled amicably, the competent courts of common law in Romania shall have exclusive jurisdiction over all disputes.